Shipments and Returns

Your Order

 All prices are shown in GB Pounds Sterling inclusive of UK VAT at the current rate. Orders dispatched to addresses outside the EU are free from UK VAT.

Please note: Orders placed over the weekend will be processed on Monday.

Your order is confirmed when you receive an automated order confirmation. This signals that your order has passed through the payment gateway successfully and is in our system. 

Your shipment 

Packages are generally dispatched the next working day after receipt of payment, but can take up to 5 working days. We use either UPS for standard packages or TNT for long packages on a Next Day service with tracking and drop-off with signature.

If a product is out of stock a member of the sales team will be in touch as soon as possible to arrange a refund or to offer an alternative where possible.

On receipt of goods, if the parcel is damaged, then please sign for the goods as ‘Damaged’ before opening. If there is damage we request that you keep all packaging and photograph the box showing the damage as it appears from the outside. This will help with any claim placed with the courier company.

All claims for damaged or faulty goods must be reported to us in writing within 7 days of receipt. The cost of the goods and carriage will be repaid in full once we have confirmed the goods are faulty or damaged.

Refunds will be made within 30 days and by the same method as payment.

If you would like advice about your order please get in touch with us and we will be happy to help.

Free Delivery Over £300

We will ship packages without a carriage charge on orders of over £300.00 net. This offer is for UK Mainland addresses (excluding N. Ireland, Highlands and Islands and Off-shore addresses) using a Next Working Day service from the day of dispatch. We reserve the right to levy additional shipping charges, at our discretion, for over-size packages and addresses that attract additional charges from our shippers. In all cases you will be contacted prior to shipping to obtain your consent for additional charges.

Service Upgrade 

If you require Express or timed delivery by UPS or TNT an additional cost will be applied. Please contact us on 020 3198 0572 or at info@tradestretcherbars.co.uk if you would like to have the delivery of your order upgraded. It may not always be possible to dispatch it in time, and this will depend on when we receive your order. In these cases we will keep you informed about the progress of your order. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping Fees 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Free delivery on orders over £300 is limited to individual orders and cannot be applied to multiple shipments.

Return of Goods 

Cancellation: If for some reason you wish to return your goods please cancel in writing (via letter, fax or email) within fourteen working days of receipt of the goods. The customer will be required to cover the cost of return of the goods. Goods should be returned in saleable condition.

Refunds will be made within 30 days and by the same method as payment.

Transfer Of Title 

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. We use plastic reinforced corners, bubble wrap and card sheeting to pack stretcher bars. This is generally sufficient to ensure that they reach you in good condition. If there is damage we request that you keep all packaging and photograph the box showing the damage as it appears from the outside. This will help with any claim placed with the courier company.

Age Restricted Items 

By accepting our terms and conditions you are agreeing that you are over the age of 18 and are able to purchase restricted items such as knives, blades, solvents and propellant based sprays and varnishes.